Job Title: Compliance Analyst - Consumer ComplaintsLocation: RemoteJob Type: Full TimeCompany: Village Capital & Investment LLCIntroduction:Village Capital is a well-established mortgage company committed to delivering a quick, efficient, and quality mortgage loan process to our customers and business partners. We are a nationwide mortgage lender specializing in FHA, VA, USDA Loans. Our Headquarters are located in Henderson NV. We are a lender/servicer, who works with loan originators, brokers, and correspondents to offer our customers great rates and good terms.Key Responsibilities:Intake, track, and manage consumer complaints through resolutionEnsure all complaint handling meets established service level agreements (SLAs)Draft written responses to ensure accuracy, consistency, and appropriate languageInvestigate complaints by gathering and reviewing relevant information from internal systems and departmentsPartner with internal teams to resolve complaints efficiently and effectivelyMaintain thorough and audit-ready documentation of all complaint activityBasic Qualifications:Proven experience with problem-solving skills and attention to detailStrong communication and interpersonal skillsAbility to work independently and as part of a teamSpecific Qualifications:2+ years of experience in the mortgage industryPrior experience in consumer complaint handling, compliance, or a related function preferredWorking knowledge of consumer protection regulations and complaint resolution requirements (e.g., CFPB, BBB)Experience drafting written customer correspondence in a regulated environmentAbility to manage multiple priorities and meet strict deadlines in a fast-paced settingStrong organizational skills with the ability to maintain accurate, audit-ready documentationDemonstrated ability to identify trends, assess risk, and escalate concerns appropriatelyBenefits:401(k) matchingDental insuranceHealth insuranceHealth savings accountLife insurancePaid time offVision insuranceIn summary:If you are looking for an opportunity to contribute to a growing organization that values your skills and expertise, we want to hear from you. At Village Capital & Investment LLC, we believe in fostering a supportive and inclusive work environment that encourages professional growth. Apply today to take the next step in your career with us!
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