We are looking for a **Customer Support & Administrative Assistant** to handle day-to-day customer communication while supporting internal operations and administrative tasks. The ideal candidate is organized, detail-oriented, comfortable with technology, and willing to learn new tools and processes.
**Compensation and Benefits**
* Part-time with progressive increase in workload to reach full-time (starting at 15 - 25 hours week)
* Rate: $5 USD per hour
* Flexible remote work schedule
* Ongoing training and growth opportunities
* Supportive and collaborative digital team environment
● Handle customer requests and support tickets through **email, live chat, and phone**, providing timely and professional responses and following up on open issues.
● Review each client request for completeness and accuracy before work begins: confirm we have everything needed (access, files, content, scope details), follow up with the client for anything missing, then create the task in **ClickUp** with the correct due date, priority and details according to our task standards.
● Meet with clients over video conference to assist with their queries as needed.
● Work daily in **Freshdesk** (support tickets), **ClickUp** (task management) and **Slack** (internal team communication). Expect most of your day to be spent across these three platforms: responding to and updating tickets, creating and maintaining tasks, and coordinating with the team.
● Coordinate with internal teams to ensure client requests and tasks are completed on time, provide customers with regular updates, and escalate issues when necessary.
● Assist with day-to-day administrative and operational tasks, including **task creation, tracking deadlines, maintaining records, updating spreadsheets, and organizing documentation**.
● Provide basic technical support related to **domains, DNS, custom email, websites, and common account-related issues**, following established procedures and escalating more complex problems.
● Assist with basic **website/content publishing, content editing, SEO-related tasks, and other digital operations** as needed.
● Maintain and update **SOPs, internal documentation, and support procedures** when processes change or improvements are identified.
● Take ownership of assigned tasks, identify potential issues or delays proactively, and support other administrative or operational needs as required.
● **1+ year of experience** in customer service, customer support, client support, or a similar role.
● Experience handling customers through **email, chat, and/or phone**.
● Experience with **Freshdesk** or a similar help desk (Zendesk, Freshchat, Intercom), a task-management tool such as **ClickUp**, and **Slack**. Hands-on experience with all three is a strong plus.
● Strong written and verbal communication skills.
● Good organizational skills with the ability to manage multiple tasks, priorities, and deadlines.
● Basic understanding of **domains, DNS, custom email, websites, and other common technical concepts**, or the ability and willingness to learn them.
● Comfortable using **Google Workspace, spreadsheets, scheduling tools, task-management tools, and other business software**.
● Willingness to learn **SEO, basic content editing, website publishing, and new software or workflows**.
● Strong attention to detail, problem-solving ability, and a proactive approach to work.
● Ability to spot gaps or inconsistencies in a request and ask the right follow-up questions before work starts.
● Ability to work independently while collaborating effectively with different teams.
● Previous experience in a **SaaS, digital agency, website management, technology, or service-based business** is a plus.
● Willingness to work 8 AM to 4 PM CST (GMT-6), Monday to Friday.
Interested candidates should send their application to **hr@thedigitalnavigator.com** and include the following:
1. Your résumé or CV.
2. A short introduction explaining your relevant customer support and administrative experience.
3. A short video (2–3 minutes) introducing yourself and describing how you handled a difficult or unclear customer request.
4. The help desk, task-management and communication tools you have used, and for how long.
5. Your earliest possible start date.
6. **Email Subject line:** **Customer Support & Administrative Assistant** – [Your Name]
Please begin your application with the words **“Navigator Support”** so we know you reviewed the full posting.
**Important:** Applications that do not follow these instructions will not be entertained. Please make sure all required items are included before submitting.
Candidates who pass initial screening will be invited to complete a short pre-screening task and participate in a two-step interview process.
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