Job Description

Medical Assistant

The Medical Assistant is a key contributor to Welby Health's remote physiological monitoring program, supporting the delivery of high-quality, technology-enabled patient care. In this position, you will leverage Welby Health's platform to monitor vitals, reinforce care plans, and provide patient education that strengthens adherence and engagement.

As a Medical Assistant at Welby Health, you will work in close collaboration with registered nurses, physicians, and cross-functional teams to ensure timely follow-up, seamless care coordination, and an excellent patient experience. Furthermore, you will represent Welby Health's innovative healthcare model to patients and their families, helping them understand how our solutions support long-term health management while empowering them to take an active role in their care.

Key Responsibilities

• Monitor and review patient vitals and assessments within Welby Health's platform
• Support care managers in executing and maintaining individualized care plans
• Document patient interactions accurately and completely in accordance with internal protocols and regulatory standards
• Coordinate with providers and internal teams to facilitate follow-up tasks and operational needs
• Serve as a liaison between patients and providers to help patients understand instructions, stay engaged, and adhere to their care plan
• Deliver patient education, routine guidance, and general support via telephone and secure messaging
• Empower patients to manage chronic conditions and build sustainable health habits

Required Qualifications

• Active and valid medical assistant (MA) certification in good standing
• Approximately two (2) to five (5) years of direct patient care experience in medical-surgical or home care
• Verbal and written proficiency in Vietnamese
• Exceptional written and verbal communication skills
• Ability to work independently in a remote, technology-enabled environment
• Strong organizational skills with attention to detail and follow-through

Preferred Qualifications

• Experience in case management, chronic care management, and/or telehealth
• Bilingual or multilingual proficiency
• Familiarity with remote physiological monitoring, electronic medical record (EMR) or electronic health record (EHR) systems, and patient engagement tools

About Us

Welby Health is a San Diego-based healthcare organization committed to transforming the way complex conditions are managed. Our mission is to advance patient outcomes by integrating efficient care coordination, data-driven insights, and enhanced communication across the care continuum. Through a technology-enabled, clinically grounded service model, we partner with physicians and health systems to deliver scalable solutions that improve quality of care, increase practice efficiency, and empower patients to live healthier lives.

Equal Employer Opportunity

Welby Health, Inc. is an equal opportunity employer committed to diversity and inclusion. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital or veteran status, pregnancy, or disability. We provide reasonable accommodations for applicants and employees in alignment with their needs related to disability, mental health, or religious practices.

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