Job Description
About the Role This position plays a crucial role in supporting membership activities including general membership programs, volunteer groups, and local sections. Responsible for administering volunteer led programs and providing operational logistic support for activities and programs that fuel the volunteer experience and increase community engagement.
Essential Duties and Responsibilities Volunteer Group Support (75%)- Maintain volunteer group rosters across AIHA systems.
- Coordinate volunteer group virtual meetings, logistics, and maintain a comprehensive tracking spreadsheet.
- Serve as the primary point of contact for routine volunteer group administrative requests, questions, and communications.
- Collect and compile information on volunteer activities for the annual report.
- Provide administrative support for the Volunteer Awards and Fellows program.
- Maintain volunteer information and resource documents in Catalyst.
Local Section Management (25%)- Maintain local section officer rosters, election timelines, annual updates, membership verification and systems access.
- Serve as the point of contact for incoming local section questions and requests.
- Coordinate the logistics of AIHA’s Distinguished Lecturer Program and requests for BOD speakers.
- Create election ballots upon request.
- Coordinate local section virtual meeting events upon request
General Membership - Provide support on special projects and general membership programs.
Qualifications Education & Experience - Education- Bachelor’s degree or commiserate number of years of experience in a customer-facing role.
- Experience- 2+ years of experience providing logistical and administrative support in a membership organization.
- Familiarity working directly with members, customers or volunteers.
- Skills needed: Strong verbal and written communication skills, demonstrated ability to manage multiple priorities with strong attention to detail.
- Experience using databases to update member/customer records.
- Additional skills, experience, or qualifications-Specific to Position: Highly organized with the ability to prioritize, follow up, and respond quickly and proficiency with Microsoft Office (Word, Excel, PowerPoint, Outlook).
To Truly Excel, You Will: - Enjoy working in a collaborative team-based environment
- Have strong customer service and interpersonal skills
- Be highly organized with keen attention to detail, follow-through, and the ability to prioritize and multi-task
- Be a quick learner who isn’t afraid of technology
- Possess strong communication skills
- Be able to work independently alongside staff and volunteers and be deadline driven
Travel Travel may be required for this position to attend the annual AIHA Connect.
Remote Work & Residency Requirement This position is eligible to work remotely up to 4 days per week with one day in the office for department meetings and collaboration. At a minimum, all members of staff are expected to come in monthly for department meetings and every other month for staff meetings.
Based on our business set-up and to maximize hybrid work opportunities, AIHA only employs individuals who live in Washington, DC, Maryland, or Virginia. To be considered, a candidate must live in, or be willing to relocate on their own to, Washington, DC, Maryland, or Virginia.
Salary The pay for this position ranges from ($28/hour-$32.50/hour ) based on experience and education.
Benefits AIHA offers comprehensive health, dental and vision benefits partially funded by the organization. We also offer a 401(k) match, FSA, Life & AD&D, STD, LTD, flexible scheduling, telecommute options, and paid: holiday, personal, sick, and vacation leave. AIHA believes in developing our employees, so we provide professional development opportunities (internally and externally) and tuition reimbursement.
Job Tags
Full time, Live in, Work at office, Local area, Remote work, Relocation, Flexible hours