Job Description

Job Description and Duties

All applicants will be considered, however SROA/Surplus candidates will be given priority.

Are you interested in making life better for Californians? Are you looking for a career and not just a job? Do you want to create a meaningful impact in your community? If you answered yes to any of these questions, then the California Department of Tax and Fee Administration (CDTFA) has a career opportunity waiting for you! California not only needs you, it wants you as part of the growing workforce. New employees, new ideas, and new creative perspectives are needed in all areas at the CDTFA. We value staff and are dedicated to employee career development. Our agency supports the development of staff by offering training to flourish in their position and programs to promote and explore upward mobility. To learn more about us, please see CDTFA Gateway to New Opportunities video

This position shall consider Tax Technician II or Tax Technician I. Find additional information about the job in the Duty Statement below.

The California Department of Tax and Fee Administration (CDTFA) is seeking ambitious and driven individuals to join us. We offer fulfilling careers and provide a reliable income, stable benefits, work-life balance, paid holidays, and advancement opportunities. CDTFA offers a Career Center that helps with resumes, mock interviews, interview tips and tricks, and other job opportunities within CDTFA and other state agencies.

We are committed to growing the capabilities of our team members with our excellent hands-on training, classroom training, and our mentoring program. We build a community where you can work with diverse individuals to explore ways of being creative and innovative to make processes more efficient.

The Registration and Licensing Section offers a production-oriented work environment where you can see the results of your work firsthand. This position provides a valuable opportunity to strengthen your organizational, communication, and customer service skills while contributing to meaningful work.

Additional benefits of working in the Registration and Licensing Section include:

• Daily support from experienced trainers and leads to ensure a smooth transition into the department and your role.

• Opportunities to participate in special projects that support professional development and career advancement.

• Flexible time-off options to support a healthy work-life balance.

Key responsibilities of the Tex Technician II/I include:

• Processing new applications and verifying required documentation.

• Issuing licenses and managing annual license renewals.

• Updating and maintaining accurate taxpayer account information.

• Interpreting and applying tax laws to ensure compliance.

• Communicating with taxpayers and collaborating with field office team members.

• Reviewing taxpayer correspondence and taking appropriate follow-up actions.

• Providing guidance and support to both internal and external customers.

• Performing other job-related duties as needed.

Under Government Code 14200, this position may be eligible for partial telework for eligible candidates residing in California. All telework/hybrid schedules require staff to report to the office a minimum number of days per week. Schedules are subject to change.

Currently, per the California Budget Act of 2025, all California Department of Tax and Fee Administration salaries are subject to the provisions of the State of California’s Personal Leave Program.

This recruitment has been posted for more vacancies than currently exist as it may be used to fill additional identical vacancies which occur within 180 days of the closing date of this bulletin.

You will find additional information about the job in the .

Working Conditions

• Position may be located in a high-rise building.       

• Standard office environment.

• Requires being in a stationary position, consistent with office work, for extended periods of time.

• Daily use of a personal computer, office equipment, and/or telephone. 
• Telework is partially available.  

Special Requirements

• This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.; for more information about E-Verify, please go to

• Position requires employee to be fingerprinted and successfully pass a background investigation.

• Travel may be required up to five percent (5%) of the time.  

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

• Knowledge of computer programs, such as MS Office (Word, Excel, PowerPoint, Teams, Outlook).

• Ability to prioritize workload and meet deadlines.

• Ability to be a self-starter.

• Experience and/or ability to interpret laws, rules, regulations, policies, and procedures.

• Excellent interpersonal skills.

• Excellent customer service skills.

• Willingness to be part of a team and promote a positive work environment. 

Benefits

CDTFA appreciates and proudly celebrates diversity with an emphasis of an inclusive atmosphere in all levels of the organization. CDTFA is a participant in The Government Alliance on Race and Equity (GARE) Capitol Cohort to advance racial equality and advance opportunities for all in California. Employees of different races, ethnicities, genders, ages, religions, disabilities, gender orientations and personal experiences are welcomed to contribute to the success of CDTFA.

The CDTFA was presented with the Large State Employer of the Year Award for 2018 from The Association of California State Employees with Disabilities (ACSED); showcasing CDTFA’s support of employment, promotion, and fair treatment of persons with disabilities.

CDTFA values its staff and is dedicated to employee career development. Our agency supports the development of staff by offering training to flourish in their position and programs to promote and explore upward mobility.

Working for the State offers great opportunities, generous benefits, and career development. In addition, you can look forward to:

• Nearby (third-party) parking. 
• Convenient to public transportation. 
• Located near multiple eateries, major freeway access.
• Pay Differential 186 – Additional compensation each month for public contact through the taxpayer counter. 

For more information about the outstanding benefits offered to State Employees

Benefit information can be found on the CalHR website and the CalPERS website. 

Supplemental Questionnaire Requirement

Applicants must include a Supplemental Questionnaire (SQ) for this recruitment. Applications without an SQ or include an SQ that does not directly answer all the items below will not be considered. Resumes do not take the place of the SQ.

SQ Requirements:

• Name on SQ.
• Job Control number on SQ.

Respond directly to the following SQ question(s):

1. Please tell us about any experience, training, and education that you believe would be beneficial in working as a Tax Technician I/II.

2. What are some factors that you believe would promote an effective team environment?

You must provide specific information in your response(s) which demonstrates how your knowledge, skills, and training meet the needs of this position.

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is optional. It may be included, but is not required.
• Other - A completed Supplemental Questionnaire (SQ) must be submitted with your STD. 678 in order to be considered for this position. Please see the Supplemental Questionnaire Requirement section of this job posting for additional information.
  

Job Tags

Permanent employment, Full time, Remote work, Flexible hours

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