Job Description

: Since 1869 we've connected people through food they love. Our history was created by remarkable people, ideas, and innovations. It serves as inspiration and foundation for our future success. We're proud to be stewards of amazing brands that people trust. We foster a culture of belonging where people come first, and diversity is embraced. And we live our values, always, while setting the highest standards for performance. Here, you will make a difference every day. You will be part of a dynamic, collaborative, and competitive team. You will be supported to build a rewarding career with opportunities to grow, innovate and inspire. Make history with us. What role will you play? How will you make history with Campbell's? Apply today! Position Summary The User Experience & Engagement Analyst implements, manages, and continuously improves digital employee experience (DEX), employee digital dexterity and application adoption and proficiency in our digital platforms. This role plans and manages the implementation of application guidance to improve employee adoption, adaptation, and optimal use of applications. This role will collaborate with the business and IT colleagues to drive adoption of existing applications and work with stakeholders to plan for new technology deployments to develop and execute successful adoption strategies. Ultimately, the User Experience & Engagement Analyst helps improve application return on investment by decreasing digital friction. Main Responsibilities

• Help develop and execute digital adoption strategy.
• Manage the digital adoption lifecycle:
  • Assess needs and develop use cases.
  • Design impactful in-app guidance.
  • Measure and publish reports on application adoption and proficiency.
  • Iterate to continuously improve business outcomes.
  • Identify and manage implementation of digital adoption solution projects.
• Create content that improves:
  • Employee training and onboarding.
  • Application adoption and proficiency.
  • Workflow compliance.
  • Data accuracy.
• Monitor content and workflow usage and effectiveness to accommodate software and business process changes.
• Measure digital employee satisfaction, engagement and productivity.
• Collaborate with IT, HR, L&D and operations colleagues to understand application usage requirements, workflows and features, then create content accordingly.
• Baseline and measure business outcomes.
• Ensure new applications and services are launched with and supported by DAP.
• Deliver continuous learning programs related to best practices models defined for the DAP.
• Leverage digital workplace champions and enablement agents for communication of new capabilities and collection of employee feedback.
• Align digital adoption strategy with broader digital workplace initiatives and join in promoting workforce digital dexterity.
• Evangelize digital adoption within the technology organization, across the functions and with business-enablement teams to continue to source new talent to the team.

Other Responsibilities IT Comms & Training - Bridge the gap between our internal Campbell user base and our technical teams by elevating the channels of communication between IT and the broader organization, leveraging creative methods and technologies to communicate and promote. Help user base successfully navigate change by providing them with the following:

• Authentic communication that drives engagement and trust between technology and the people that use it.
• Technology training that is deliberately targeted, extremely relevant, and desired to consume.
• Custom videos and reference guides to help support changes, upgrades, or new features to the user base.
• Assist with additional user experience initiatives for the Digital Workplace & Corporate Services Team

Reporting Line and Team Structure This position report to the Lead Business Analyst, Experience & Engagement (Digital Workplace & Corporate Service Governance and Key Relationships Key relationships include digital workplace and other IT colleagues (applications, infrastructure, security and enterprise architecture), shared services colleagues (HR, L&D, Corp Comms, Continuous Improvement, Compliance and Legal), technology vendors and Line-of-Business/Operations colleagues. Job Requirements Education & Experience

• Bachelor's degree or equivalent work experience in Communications, Marketing, Computer Science, or related program
• 5+ YOE in UX Design, Marketing or a related field

Experience and Qualifications

• Excellent written communications and organization skills
• Self-starter with ability to multi-task and take initiative.
• Experience with MS Office Suite including Outlook and PowerPoint
• Agile learner with demonstrated self-awareness and flexibility
• Possess strong analytical and problem-solving abilities.
• Able to thrive in a team environment.
• Experience with social media, graphics, promotional campaigns; video creation/editing a plus
• A passion for creativity and promotion
• Experience driving and reporting on digital workplace technology adoption.
• Experience in project management and managing multiple projects simultaneously.
• Experience with various modes of learning (eLearning, instructor-led, blended, job aids, etc.).
• Experience with OCM/HCM frameworks.
• Experience with design thinking, including the development of persona and journey mapping.
• Experience using eLearning tools.
• Ability to facilitate discussions and training modules, as well as to understand technical possibilities and limitations of the tools in order to brainstorm creative solutions.
• Natural excitement and ability to learn technologies and explain technical issues to a variety of audiences, including enterprise architects, developers and management.
• Passionate about digital adoption, with a consultative and customer service orientation.

Competencies

• Pragmatic and detail-oriented. Consistently takes a thorough, accurate, organized and productive approach.
• Influence. Ability to gain agreement and support for ideas and initiatives.
• Business-results orientation. Seeks to understand business needs and works to anticipate, identify and meet employee needs.
• Design. Ability to engage team members and business partners in the design process to ensure the solution design is flexible and addresses the unique needs of the learners.
• Continuous Learner. Maintains a maniacal focus on personal development to elevate professional knowledge and skill. Takes the same approach to business process improvement to enhance and drive the adoption of learning design standards. Maintains an outside-in perspective by building and maintaining peer networks.
• Tech Savvy. Ability to quickly learn, implement and utilize new technologies.
• Analytical and problem solving. Combines and organizes information into meaningful patterns; identifies underlying relationships, causes and effects; and combines pieces of information to form conclusions or general rules.
• Empathy. Ability to relate to employees navigating a complex application environment.
• Strong interpersonal skills. Ability to work across business lines at senior levels to influence and effect change to achieve common goals.
• Communications. Excellent oral and written communication skills.
• Organizing and prioritizing. Ability to effectively address projects, requests and other competing priorities.
• Digital dexterity. Ability to learn and utilize digital workplace technologies to catalyze new ways of work.
• Enablement mindset. Ability to focus on empowering and ensuring that employees have the motivation and knowledge to fully exploit IT-supplied technology.
• Change Management. Ability to effectively guide and sustain change in a dynamic and complex operating environment.

• Innovation. Seeks opportunities to apply innovative design thinking to projects and work to keep our designing learning aligned with products and solutions.
• Cognitive Flexibility. Adapts to and is energized by continuous improvement. Champions sustainable organizational change and applies best practices to reduce change fatigue,

Employee Value Proposition

• Personal and professional development
• Meaningful real-world work experience
• Exposure to senior leadership and strategic business activities and decisions
• Coaching and feedback from an assigned mentor
• Robust learning plan with internal opportunities through Campbell
• Countless networking opportunities
• A competitive advantage resulting from your practical experiences

Compensation and Benefits: The target base salary range for this full-time, salaried position is between $72,900-$117,300 Individual base pay depends on work location and additional factors such as experience, job-related skills, and relevant education or training. Total pay may include other forms of compensation. In addition, we offer competitive health, dental, 401k and wellness benefits beginning on the first day of employment. Please ask your Talent Acquisition Partner for more information about our total rewards package. The Company is committed to providing equal opportunity for employees and applicants in all aspects of the employment relationship, without regard to race, color, sex, sexual orientation, gender identity, national origin, citizenship, marital status, veteran status, disability, age, religion, or any other classification protected by law. In that regard, U.S. applicants and employees are protected from discrimination based on certain categories protected by Federal law.

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